EY Future Consumer Index: Consumers Return To Physical Stores

07.30.2024 By Ecaterina Craciun

Despite technology transforming consumers’ retail experience, allowing them to seamlessly shop between online, social media, in-app and in-game, 32% of consumers still crave the personal service that only in-store shopping can provide, according to the latest release of data from the EY Future Consumer Index (FCI) – which surveyed more than 23,000 consumers across 30 countries.

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Keywords:
EY Future Consumer Index
, Consumers
, Physical Stores